Meeting Higher Customer Expectations in the Cloud Era By Pablo Marrone, Senior Consultant, ISSI The cloud computing industry has seen enormous changes in the past five years. Virtually all customers across every industry understand the value of moving to the cloud and away from on-prem data centers. It would be natural to assume that all …
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How to Implement Customer Success in Managed Services By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #5 In my previous blog posts (#1, #2, #3, and #4) I wrote about the importance of establishing Customer Success as an integral part of a partner’s business. The goal is to create …
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Building a Solid Strategy for Becoming a Cloud Managed Service Provider By Barry Turner – ISSI Head of Global Marketing & Senior Consultant Becoming a Cloud Managed Service Provider in the hyper-scale cloud business is a big step—one that can build long-term profitability, grow customer markets, and attract the best talent. At ISSI we work …
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Cloud Management Platforms: A Core Component in Growing Your Managed Services Business By Amarnath Gutta, Senior Consultant, ISSI In our work with partners through workshops, auditing, and consultations, ISSI encounters a lot of questions— and sometimes confusion—about cloud management platforms (CMPs). It’s understandable. Only a few years ago, you heard little about cloud management. That’s …
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Developing the Right Service Portfolio for Your Business By Ram Singlacher, Senior Consultant, ISSI One of the most vexing problems for partners working in the hyper-scale cloud industry is determining the ingredients of their service portfolio. Finding the ideal mix of solutions and products will obviously have a big impact on a partner’s sales and …
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How to Differentiate Your Cloud MSP and Cloud Services Company By Barry Turner – ISSI Head of Global Marketing & Senior Consultant Why differentiate? The cloud consultancy services and managed service provider (MSP) markets become more crowded each year with new entrants and new services from existing cloud partners. This drive for market share is …
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Project Plan Vs. Success Plan Vs. Adoption Plan There are differences and this is when to apply them By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #4 Having the opportunity to review and audit many company’s Customer Success practices and capabilities, I realized that many organizations are confused about …
How to Get Started with a Cloud Center of Excellence By Florence Tadjer and David Pool, ISSI Senior Consultants In our previous blog post, we talked about the key signs that your company should establish a Cloud Center of Excellence (CCoE). If you’re facing stagnant growth or problems in scaling your business, a CCoE can create …
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Building Blocks of a Customer Success Practice By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #3 As mentioned in my previous blog posts, building a Practice is a rather comprehensive process and many organizations have underestimated the complexity. I would like to focus this blog on the building blocks …
You need to assess your Customer Success practice readiness. Here is why & how. By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #2 The first blog [1] discussed the “need” for cloud service solution partners to adopt Customer Success as a professional practice. So, what is next? Organizations must know …
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