Developing the Right Service Portfolio for Your Business By Ram Singlacher, Senior Consultant, ISSI One of the most vexing problems for partners working in the hyper-scale cloud industry is determining the ingredients of their service portfolio. Finding the ideal mix of solutions and products will obviously have a big impact on a partner’s sales and …
Developing the Right Service Portfolio for Your Business Read More »
How to Differentiate Your Cloud MSP and Cloud Services Company By Barry Turner – ISSI Head of Global Marketing & Senior Consultant Why differentiate? The cloud consultancy services and managed service provider (MSP) markets become more crowded each year with new entrants and new services from existing cloud partners. This drive for market share is …
How to Differentiate Your Cloud MSP and Cloud Services Company Read More »
Project Plan Vs. Success Plan Vs. Adoption Plan There are differences and this is when to apply them By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #4 Having the opportunity to review and audit many company’s Customer Success practices and capabilities, I realized that many organizations are confused about …
How to Get Started with a Cloud Center of Excellence By Florence Tadjer and David Pool, ISSI Senior Consultants In our previous blog post, we talked about the key signs that your company should establish a Cloud Center of Excellence (CCoE). If you’re facing stagnant growth or problems in scaling your business, a CCoE can create …
How to Get Started with a Cloud Center of Excellence Read More »
Building Blocks of a Customer Success Practice By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #3 As mentioned in my previous blog posts, building a Practice is a rather comprehensive process and many organizations have underestimated the complexity. I would like to focus this blog on the building blocks …
You need to assess your Customer Success practice readiness. Here is why & how. By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #2 The first blog [1] discussed the “need” for cloud service solution partners to adopt Customer Success as a professional practice. So, what is next? Organizations must know …
You need to assess your Customer Success practice readiness. Here is why & how. Read More »
