Developing the Right Service Portfolio for Your Business By Ram Singlacher, Senior Consultant, ISSI One of the most vexing problems for partners working in the hyper-scale cloud industry is determining the ingredients of their service portfolio. Finding the ideal mix of solutions and products will obviously have a big impact on a partner’s sales and …
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How to Differentiate Your Cloud MSP and Cloud Services Company By Barry Turner – ISSI Head of Global Marketing & Senior Consultant Why differentiate? The cloud consultancy services and managed service provider (MSP) markets become more crowded each year with new entrants and new services from existing cloud partners. This drive for market share is …
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Project Plan Vs. Success Plan Vs. Adoption Plan There are differences and this is when to apply them By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #4 Having the opportunity to review and audit many company’s Customer Success practices and capabilities, I realized that many organizations are confused about …
How to Get Started with a Cloud Center of Excellence By Florence Tadjer and David Pool, ISSI Senior Consultants In our previous blog post, we talked about the key signs that your company should establish a Cloud Center of Excellence (CCoE). If you’re facing stagnant growth or problems in scaling your business, a CCoE can create …
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Building Blocks of a Customer Success Practice By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #3 As mentioned in my previous blog posts, building a Practice is a rather comprehensive process and many organizations have underestimated the complexity. I would like to focus this blog on the building blocks …
ISSI’s Burjor Mehta Recognized by Publisher SiliconIndia Click here to read the full article SiliconIndia has Placed ISSI CEO Burjor Mehta in their 100 Most Promising Companies Founded and Managed by Indians in the U.S. 2022 “In a connected era where the demand for cloud computing and data storage is skyrocketing, hyperscalers are taking the …
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You need to assess your Customer Success practice readiness. Here is why & how. By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #2 The first blog [1] discussed the “need” for cloud service solution partners to adopt Customer Success as a professional practice. So, what is next? Organizations must know …
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Is now the right time for cloud service solution providers to adopt a Customer Success approach? By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #1 Hyperscale cloud providers have recently updated their partner program to include elements of Customer Success. Microsoft Azure has launched a new cloud program [1] …
3 Signs It’s Time Your Company Establish a Cloud Center of Excellence By Florence Tadjer and David Pool, ISSI Senior Consultants A Cloud Center of Excellence (CCoE) is an organizational structure that owns and drives cloud strategy within a company. For managed service providers (MSPs), having a CCoE can be a requirement to achieve hyperscaler …
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The Journey to AWS MSP : An Auditor’s Advice for Partners By Marija Bulatovic, Global Leader, AWS MSP Program AWS Partner Network, Best Practices, Customer Solutions, Foundational (100) | Permalink | Comments | Share The AWS Managed Service Provider (MSP) Partner Program recognizes AWS Advanced and Premier Consulting Partners that are highly skilled at providing full lifecycle solutions to customers. Next-generation AWS MSPs offer the expertise customers …
