Knowledge bank

AN OVERVIEW

The cloud providers’ challenges our clients typically highlight the following key challenges within their channel partner programs:

A low level of visibility into partner capabilities results in poor customer experience and the inability to identify core issues and target partner investment accordingly. An inconsistent level of expertise within the channel slows cloud consumption

Featured insights

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RECENT

29 MAY 2025

Developing a CA Score to Identify Your Best Customer Advocates

Jonathan Lee, ISSI Customer Success Practice Lead

Developing a CA Score to Identify Your Best Customer Advocates By Jonathan Lee - Customer advocacy is the act of building and nurturing relationships with loyal customers, who then act as spokespeople and champi...

17 APR 2025

The Growing Importance of Certified AI Managers

Lazar Kaluderovic, Senior Consultant, ISSI

The Growing Importance of Certified AI Managers By Lazar Kaluderovic - Certified AI managers play a crucial role in this environment by integrating artificial intelligence into business operations. The...

03 APR 2025

Harnessing AI: Transforming Cloud Management for Managed Service Providers

Amarnath Gutta, Senior Consultant, ISSI

Harnessing AI: Transforming Cloud Management for Managed Service Providers By Amarnath Gutta - Cloud infrastructure management involves provisioning resources, scaling based on demand, and performing routine maintenance tasks...

ARTICLES


29 MAY 2025

Developing a CA Score to Identify Your Best Customer Advocates

Jonathan Lee, ISSI Customer Success Practice Lead

Customer advocacy is the act of building and nurturing relationships with loyal customers, who then act as spokespeople and champions for your brand, products, or services. This process starts by identifying who those loyal customers are. To pinpoint your customer advocates, look for happy customers who frequently use your products or services in innovative ways and see a big impact on their business as a result.

17 APR 2025

The Growing Importance of Certified AI Managers

Lazar Kaluderovic, Senior Consultant, ISSI

Certified AI managers play a crucial role in this environment by integrating artificial intelligence into business operations. Their roles extend well beyond the basic implementation of AI-driven solutions, with responsibilities that include ensuring alignment with legal frameworks, assessing and mitigating risks, and fostering trust in AI systems.

03 APR 2025

Harnessing AI: Transforming Cloud Management for Managed Service Providers

Amarnath Gutta, Senior Consultant, ISSI

Cloud infrastructure management involves provisioning resources, scaling based on demand, and performing routine maintenance tasks. AI-powered automation takes over these repetitive and time-consuming tasks, ensuring the cloud infrastructure is optimized without constant human intervention.

26 FEB 2025

Configuration Management Databases: Adding value for partners and their customers

Barry Turner, Senior Consultant, ISSI

The key to implementing an effective CMDB is having accurate information. In the rapidly changing cloud world, information on every configuration item must be automatically and frequently updated. This can be done in real time, although it is more commonly done once a day, either overnight or in a low-demand period.

06 JAN 2025

ISSI AI Audits

Jamie Thordsen, Director of Partner Programs, ISSI

Over the past two years the cloud industry has experienced a revolution in artificial intelligence as features and functionality such as generative AI spur enormous innovation and opportunities. ISSI has followed a parallel trajectory with our artificial intelligence domain expertise and offerings.

04 DEC 2024

Leveraging the Power of the Well-Architected Framework

Barry Turner, Senior Consultant, ISSI

This blog will provide an overview of the Well-Architected Framework (WAF), the benefits it delivers, and how to start using it. I will also briefly discuss the role of the WAF in conjunction with the Cloud Adoption Framework.

10 SEP 2024

Microsoft's AI Cloud Partner Program: A New Way to Empower Partners

Pablo Marrone, ISSI Senior Consultant

These start with the most basic - Membership - which is open to all channel partners. From there they progress through partner success; the attainment of “designations” based on partner capability scores; and finally, “specializations” that

19 AUG 2024

Moving Towards a Greener IT

Abdul Shakhashiro, ISSI Senior Consultant

Adherence to environmentally sound practices-and the ability to show measurable results around those practices-is affecting the global partner community. Yet in our work with cloud partners, we often run into organizations that are just beginning to understand the business consequences of not establishing best practices for reducing the impact on the environment.

08 JUL 2024

Unlocking Growth Potential: Managed Security Services for Partners

Victor Vleeschower, ISSI Senior Consultant

In an era when digitalization is the norm across industries, the importance of robust cybersecurity measures cannot be underestimated. As businesses increasingly...

20 JUN 2024

The Value of Service Processes for Cloud Managed Service Providers (MSPs)

Barry Turner, Senior Consultant, ISSI

ISSI works with partners across a spectrum of business models who want to become cloud-managed service providers. Within that ecosystem are two types of partners who can face a stumbling block on the way to becoming MSPs: cloud native partners and resellers.

11 APR 2024

Getting started on a cloud partner transformation plan

David Pool, ISSI Senior Consultant

Getting Started on a Cloud Partner Transformation Plan By David Pool – ISSI Senior Consultant A big challenge that established partners face when deciding to

13 MAR 2024

Demystifying audits: a guide for partners

ISSI Regional Lead Team

Demystifying Audits: A Guide for Partners By ISSI Regional Lead Team The word "audit" can often strike fear in the hearts of business owners. But...

06 FEB 2024

The ways that partners can make money

Barry Turner, Senior Consultant, ISSI

The Ways That Partners Can Make Money By Barry Turner - Senior Consultant, ISSI One of the questions that ISSI hears from the cloud vendors

15 DEC 2023

Monetization in customer success – Reality or Myth

Jonathan Lee, ISSI Customer Success Practice Lead

Monetization in Customer Success – Reality or Myth By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #6 In my

28 NOV 2023

Meeting higher customer expectations in the cloud era

Pablo Marrone, Senior Consultant, ISSI

Meeting Higher Customer Expectations in the Cloud Era By Pablo Marrone, Senior Consultant, ISSI The cloud computing industry has seen enormous changes in the past

27 SEP 2023

How to implement customer success in managed services

Jonathan Lee, ISSI Customer Success Practice Lead

How to Implement Customer Success in Managed Services By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #5 In my

24 JUL 2023

Building a solid strategy for becoming a cloud managed service provider

Barry Turner, ISSI Head of Global Marketing & Senior Consultant

Cloud Management Platforms: A Core Component in Growing Your Managed Services Business By Amarnath Gutta, Senior Consultant, ISSI In our work with partners through workshops,

05 JUN 2023

Cloud management platforms: a core component in growing your managed services business

Amarnath Gutta, Senior Consultant, ISSI

Cloud Management Platforms: A Core Component in Growing Your Managed Services Business By Amarnath Gutta, Senior Consultant, ISSI In our work with partners through workshops,

02 MAY 2023

Developing the right service portfolio for your business

Ram Singlacher, Senior Consultant, ISSI

Developing the Right Service Portfolio for Your Business By Ram Singlacher, Senior Consultant, ISSI One of the most vexing problems for partners working in the

28 MAR 2023

How to differentiate your cloud MSP and cloud services company

Barry Turner, ISSI Head of Global Marketing & Senior Consultant

How to Differentiate Your Cloud MSP and Cloud Services Company By Barry Turner – ISSI Head of Global Marketing & Senior Consultant Why differentiate? The

26 MAR 2023

Project Plan Vs. Success Plan Vs. Adoption Plan

Jonathan Lee, ISSI Customer Success Practice Lead

Project Plan Vs. Success Plan Vs. Adoption Plan There are differences and this is when to apply them By Jonathan Lee – ISSI Customer Success

16 FEB 2023

How to get started with a cloud center of excellence

Florence Tadjer and David Pool, ISSI Senior Consultants

How to Get Started with a Cloud Center of Excellence By Florence Tadjer and David Pool, ISSI Senior Consultants In our previous blog post, we talked

29 JAN 2023

Building blocks of a customer success practice

Jonathan Lee, ISSI Customer Success Practice Lead

Building Blocks of a Customer Success Practice By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #3 As mentioned in

18 DEC 2022

ISSI’s Burjor Mehta recognized by Publisher SiliconIndia

ISSI’s Burjor Mehta Recognized by Publisher SiliconIndia Click here to read the full article SiliconIndia has Placed ISSI CEO Burjor Mehta in their 100 Most

05 DEC 2022

You need to assess your customer success practice readiness. Here is why & how.

Jonathan Lee, ISSI Customer Success Practice Lead

You need to assess your Customer Success practice readiness. Here is why & how. By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success

05 NOV 2022

Is now the right time for cloud service solution providers to adopt a customer success approach?

Jonathan Lee, ISSI Customer Success Practice Lead

Is now the right time for cloud service solution providers to adopt a Customer Success approach? By Jonathan Lee – ISSI Customer Success Practice Lead

19 OCT 2022

3 signs it’s time your company establish a Cloud Center of Excellence

Florence Tadjer and David Pool, ISSI Senior Consultants

3 Signs It’s Time Your Company Establish a Cloud Center of Excellence By Florence Tadjer and David Pool, ISSI Senior Consultants A Cloud Center of

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