Service Management

AN OVERVIEW

Streamline cloud operations with efficient service management. Implement best practices for monitoring, optimization, and continuous improvement. Ensure reliable, secure, and high-performance cloud services for sustained business success.

  • Cloud adoption framework discovery and implementation
  • Cloud management platform
  • ITIL processes and governance implementation
  • Fraud detection and compliance enablement

Cloud adoption framework discovery and implementation

Improve your services quality and customer retention through the implementation of the cloud adoption principles.

Consider this interactive workshop to define the cloud adoption journey for your customers that will help to ensure a high margin on cloud projects and successful sales of managed services. The workshop provides in-depth guidance on the principles and tools of the Cloud Adoption Framework (CAF), defining its value for your cloud consulting, professional services (design and deployment), and managed services (operations and support) solutions.

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Value Proposition

  • Improve service quality.

  • Improve customer retention

  • Standardize your cloud design and deployment of projects.

Discussion Topics

  • Exploration of the CAF pillars, terminology, and tools aimed at the business audience (your executives and functional leads).

  • Mapping of the comprehensive cloud customer journey onto your cloud practice: the assessment of the current business structure and practical recommendations for improvement.

  • Timeline for your services practice improvement aligned with the CAF customer journey.

  • Development of the master technical design document together with your cloud subject matter experts.

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Cloud managed services provider decision

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