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Engine Brasil Ensuring Strategic Alignment and Customer Success
Website https://enginebr.com.br/
Industry Information technology company
"Through the workshop conducted by ISSI we gained a in-depth understanding of our maturity stage in implementing a robust and effective Customer Success practice. Our strategic alignment, business plan, and deliverables will be efficiently synchronized, allowing us to achieve our goals more effectively."
About Engine
Engine Brasil understands the need to anticipate customer demands, with proactivity being an essential element in cloud customer management to achieve established goals and elevate its customers experience. In today's market, many companies face challenges in transitioning to a proactive Customer Success model due to limitations in processes, tools, and skills
Discover how Engine is developing their Customer Success Journey
Engine Brasil, an SAP partner based in Brasil, is a consultancy specializing in digital transformation and advisory services, dedicated to guiding companies in overcoming business management challenges. The company stands out by adding value to SAP solutions, meeting a constant demand for specific management solutions.
With an executive team focused on customer success, Engine Brasil faced the challenge of establishing a fully integrated customer journey. The need was for a methodology that supported not only the customer value journey process but also the integration of this culture within all areas of the company
Engine Brasil was committed to creating a clear and documented Customer Success process. However, it needed methodological and structured support to evaluate its appropriate methodologies and tools.
SAP's recommendation for Engine Brasil to get to know ISSI was crucial in formalizing the tripartite partnership. The collaboration between SAP, ISSI, and Engine aims to elevate the standards of strategic and tactical consultancy in transforming customer success in cloud environments. ISSI, an SAP approved third party provider, was identified as a partner with significant cloud expertise capable of providing valuable and actionable insights to support this initiative.
The collaborative achievements
The initial recommendations provided by ISSI to Engine Brasil following the first workshop, the Customer Success Practice Assessment, outline the essential steps for creating a robust and effective Customer Success area:
- Identify strengths and areas for improvement in the structure
- Define processes for delivering customer value
- Incorporate goals and metrics into the business plan starting in 2025
- Keep the team updated with Customer Success enablements
- Conduct regular reviews of Customer Success plans and results
With these recommendations, Engine Brasil now has a clear understanding of the essential points and the best practices for an effective Customer Success strategy.
Download PDF here: Engine Brasil: Ensuring Strategic Alignment and Customer Success