Cloud Management Platform Analysis and Implementation

Design and implement the tooling for your cloud customer onboarding and service management. Are you interested in automating routine cloud management tasks? Have you ever wondered what the difference between the cloud management platform and the traditional ITSM is? Do you need to speed up cloud customer onboarding? Do you want to know how a unified view of your customers’ health could improve internal collaboration between your sales and technical teams? Do you want to stand out from the competitors by providing an excellent customer experience? Consider this workshop to design and implement your solution for automating the cloud customer journey.

Value Proposition

The workshop accumulates ISSI’s years of experience working with various cloud management platforms and customized solutions. It provides the partner with an overview of the best practices from different perspectives: customer demand, the partner’s business and technical processes, hyperscale cloud vendors’ expectations. The workshop guides the partner through the pivotal CMP functions, its design and integration with the partner’s existing processes and tools. As a result, the partner will be able to make an informed “build versus buy” decision and will get the CMP architecture and the implementation plan. The workshop covers both technical and business implementation of the platform; it provides a map of service management processes supported by the system and discusses the opportunities for business improvement and growth created with the CMP. 

Cloud Management Platform Value Proposition

Discussion Topics

  • Overview of the CMP business requirements and solutions adopted in the industry
  • Assessment of the current partner’s toolset supporting its cloud business and service management
  • A detailed review of each functionality requirement. Exploration of the tooling value for the respective service management and customer success processes
  • Technical review of the CMP reference architectures: “all-in-one” solutions and sets of integrated tools
  • CMP design sessions
  • Development of the CMP implementation plan for the partner’s cloud business

Delivery formats

Deliverables

  • The assessment report of the current partner’s tooling and cloud service management practice with best practice recommendations
  • Maturity rating heatmap detailing the partner’s state against the ISSI’s CMP framework
  • CMP architecture design
  • CMP implementation plan

Are you ready to transform your organization?

Get in touch with us to start your transformation journey!
sales@issi-inc.com